Last updated: 1 September 2026.
1. What this policy covers
This Privacy Policy explains how Thesis Tutors handles personal information provided through our website, research-support enquiries, account and portal features, service delivery and related communications.
2. Information we may collect
Depending on how you use the service, we may collect contact details such as your name, address, email address and phone number; research-related information you choose to provide; degree level, discipline, methodology, deadlines and support preferences; account and booking information; documents you intentionally upload; payment or transaction references supplied by payment providers; and technical/security information needed to operate and protect the service.
3. How information is used
We use information to respond to enquiries, match researchers with appropriate support, deliver booked services, maintain Research Room functionality, process or reconcile transactions, provide customer support, protect the platform, improve services and meet applicable legal or regulatory obligations.
4. Research information and documents
Please provide only information needed for the support request. Researchers should avoid uploading unnecessary sensitive personal information about themselves or third parties. Access to private research materials is limited according to the service role and operational need.
5. Service providers
Thesis Tutors may use hosting, communications, analytics, payment, scheduling, live-chat or other service providers where needed to operate the service. Providers are used for defined operational purposes and access should be limited to what is necessary for those purposes.
6. Retention
Information is retained for as long as reasonably necessary for service delivery, account administration, legitimate business records, security, dispute handling and applicable legal obligations. Retention can differ by record type.
7. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability of personal information, and to withdraw consent where processing relies on consent. Requests can be sent to [email protected].
8. Security
We use administrative and technical measures intended to reduce unauthorised access, misuse, loss or disclosure. No internet service can guarantee absolute security, so users should also protect account credentials and avoid sharing unnecessary confidential information.
9. International use
Thesis Tutors supports researchers internationally. Where information is processed across jurisdictions, appropriate operational and contractual safeguards should be used as required by applicable law.
10. Contact
Privacy questions or requests can be sent to [email protected].